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ROBIN joins CM.com
Today, I’m proud to announce that ROBIN is joining CM.com. I am beyond excited to gear up for the age of conversational commerce together with CM.com!
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Trend #7: Adapt to Conversational Commerce
This is the last post in our series of Seven Customer Service Insights for 2020 and Beyond. So far in the series, we’ve covered many of the essential trends a company must be on top of to deliver...
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Trend #6: Prepare for Hyper-personalisation
This is the sixth post in our series of Seven Customer Service Insights for 2020 and Beyond. Today, a brand-new customer rules the marketplace. And from product, to service to sales, they want their...
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Trend #5: Learn how to love Live Chat
This is the fifth post in our series of Seven Customer Service Insights for 2020 and Beyond. Generation Z and Millennials now make up the most populous segment of all consumers, online and off....
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Trend #3 Fix Customer Self-service
This is the third post in our series of Seven Customer Service Insights for 2020 and Beyond.Over the past decade, all sorts of tasks have been automated across all sorts of industries. It’s now...
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Trend #2: Measure what customers value
This is the second post in our series of Seven Customer Service Insights for 2020 and Beyond.There are so many recommendations on which customer-related metrics to watch out for in 2020 and beyond that...
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Introducing 7 Customer Service insights for 2020 & beyond
This series of posts is designed to help medium-sized brands professionalise customer service in preparation of conversational commerce. In each post, we look at a major trend — from chatbots to Live...
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Trend #1: Customer Service just changed forever
This is the first post in our series of 'Seven Customer Service Insights for 2020 and Beyond'.Welcome to the Twenties! It might sound like hype that customer service has changed forever, but it’s a...
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Leadership Lessons for Directors: KPIs & the Commander’s Intent
The goal of eCommerce and digital directors is to help brands maximise commercial outcomes from their digital channels. And tackling customer service is just one part of this, so the amount of...
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Integrating WhatsApp Business into your customer service technology suite
Now that WhatsApp has launched WhatsApp Business, companies cannot use the standard WhatsApp version anymore to communicate with their customers.To integrate WhatsApp into your customer service...
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ROBIN connection with Magento 2: complete, fully adjustable and easily...
With support for Magento 1 about to be phased out, a lot of webshops are working on the transition to Magento 2.At ROBIN we want to make this transition as smooth as possible. That’s why we developed a...
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Six things customer service and retail brands get wrong about customer loyalty
Some believe that you can earn loyalty by ‘delighting’ customers. Some say a ‘positive emotional experience’ works best. Others say we shouldn’t use the term loyalty at all, because it’s misleading,...
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ROBIN Advanced Routing: no tickets, no queues, no drama
Traditional ticketing systems first route all incoming customer questions to a queue, then they send them on to an agent. These help desk systems turn questions into tickets and people into numbers....
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Don’t Be Left Behind: Bring Service into the Experience Age (#eCommerceExpo)
As part of our ongoing mission to bring eCommerce customer service into the Experience Age, we will be at the UK eCommerce Expo Wednesday and Thursday 25th and 26th September: Stand F22.
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Meet our Team: Laurens, our Sales Director
We really believe in personal, proactive service at ROBIN. So you can contact any one of us, any time you like. But because it’s always nicer to know a bit about someone before saying hello, we’re...
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Meet our Team: Martin, our sr. Software Developer
We really believe in personal, proactive service at ROBIN. So you can contact any one of us, any time you like. But because it’s always nicer to know a bit about someone before saying hello, we’re...
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Meet our Team: Io, our Expert Coach
We really believe in personal, proactive service at ROBIN. So you can contact any one of us, any time you like. But because it’s always nicer to know a bit about someone before saying hello, we’re...
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Meet our Team: Nikki, our Demand Generation Manager
We really believe in personal, proactive service at ROBIN. So you can contact any one of us, any time you like. But because it’s always nicer to know a bit about someone before saying hello, we’re...
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Using Servant Leadership to Boost Customer Service
As the saying goes: ‘you can lead or you can follow’. As it turns out, you can do both. And, in fact, there is a lot of evidence that executives who do both guide their organisations to better serve...
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