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Trend #5: Learn how to love Live Chat
This is the fifth post in our series of Seven Customer Service Insights for 2020 and Beyond. Generation Z and Millennials now make up the most populous segment of all consumers, online and off....
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Trend #6: Prepare for Hyper-personalisation
This is the sixth post in our series of Seven Customer Service Insights for 2020 and Beyond. Today, a brand-new customer rules the marketplace. And from product, to service to sales, they want their...
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Trend #7: Adapt to Conversational Commerce
This is the last post in our series of Seven Customer Service Insights for 2020 and Beyond. So far in the series, we’ve covered many of the essential trends a company must be on top of to deliver...
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ROBIN joins CM.com
Today, I’m proud to announce that ROBIN is joining CM.com. I am beyond excited to gear up for the age of conversational commerce together with CM.com!
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